SELF SERVICE ACTIONS
FREQUENTLY ASKED QUESTIONS
BUYING A FREDERIQUE CONSTANT PRODUCT
In one of our official retailers.
Or online, from a selection of countries. See the full country list on the Shipping & Return page.In order to preserve the environment, we do not have any printed copies. Instead, we offer at your disposal an electronic version of our master catalogue.We ensure the authenticity of your watch only when it is purchased from our online store or from one of our official retailers.
Frederique Constant does not authenticate a watch solely from the serial number.All movements: visit the User Manuals page
Horological Smartwatch: visit the smartwatch support page
From the product page of your watch, scroll down to view the compatible straps.
You can buy them directly online from a selection of countries (see the full country list on Shipping & Return page), or find them with one of our official retailers.A Frederique Constant watch is guaranteed for a period of two years starting on the purchase date, it covers all manufacturing defects during "normal" use as stated in following terms: Frederique Constant S.A. will replace free of charge any defective component due to a manufacturing error, duly noted by our technical services.
This warranty is valid only for timepieces accompanied by the guarantee certificate duly signed, dated and stamped by the authorized Frederique Constant Retailer.
The International Warranty does not cover loss, damage resulting from accidents (knocks, dents, crushing, etc.), alteration or opening by other than the authorized Frederique Constant Retailer, as well as the consequences of normal wear and ageing of the watch.
Please find the specific details of your watch in our User Manuals page.To know more about this topic, please visit our Smartwatch Support page.Please find the user manual for your e-strap here.
CARING FOR YOUR FREDERIQUE CONSTANT WATCH
For details and care instructions, visit our Watch Care page.For more information about the water resistance of your watch, please visit our Watch Care page, under the "Water resistance" section.To know the accuracy of your movement, please visit the Watch Care page, and read the “Accuracy” paragraph.
If your watch runs under or above the normal accuracy range, please contact one of our trusted retailers or service centers.You can find the battery reference for your watch in this document.
Please note that only our trusted retailers or service centers are authorized to change Frederique Constant batteries.
Changing your battery other than with these contacts will void your Frederique Constant warranty.
SERVICING YOUR FREDERIQUE CONSTANT WATCH
In our store finder, select the service center, or a retailer near you, if service center is too far.If you have sent your watch to a retailer, please contact the retailer directly.
If you have sent your watch to a service center, please contact the service center.To order spare parts, please contact one of our trusted retailers or service centers.
You can order straps online from a selection of countries. See the full country list on Shipping & Return page.
You can as well contact one of our trusted retailers or service centers.