TERMS AND CONDITIONS
These General Terms and Conditions of Sale and Legal Conditions apply to all the products we sell on this website. You acknowledge that a contract exists between you and Frédérique Constant Holding S.A. (hereinafter “Frédérique Constant” or “We” or “Us”) for the products purchased. By using any part of the Website, by registering, placing an order, submitting a comment or taking part in a contest, you agree to be bound by these Terms and Conditions.
However, please note that the clauses referred to in these Terms and Conditions do not constitute all existing Frédérique Constant policies and clauses that may apply to the relationship with the customer.
Please note that these Terms and Conditions may be changed or updated at any time. Before each order of products on the website, we advise you to check these Terms and Conditions.
In general, the products displayed on our website are products which are available. Exceptionally, however, it may be the case that a displayed product is not in stock at the time of your order, and if so, you will be informed by phone or email of this fact. The description made on the website and the images are approximate. We try to be as accurate as possible with regard to the characteristics indicated, however, we cannot guarantee that the colours or other shapes of the products presented on the site exactly match reality.
Most of the products presented on the website may be available from Frédérique Constant official retailers and we invite you to visit your nearest Frédérique Constant official retailer. We do not accept and decline any liability for items bearing the Frédérique Constant name, mark, logo or symbol sold by persons who do not have official authorisation. The purchase of such an item from an unauthorised third party is therefore at the buyer’s risk, in particular, as regards counterfeit or inferior-quality products and as regards products purchased on the Internet. No express or implied warranty, service or other obligation applies to Frédérique Constant or any of its authorised representatives for products sold by unauthorised third parties and which are not accompanied by a duly stamped Frédérique Constant international warranty certificate.
We do not approve changes made by unauthorised third parties to Frédérique Constant products. Therefore, any part added or modification made by a third party to our products voids the warranty in its entirety.
In order to purchase goods or services on this Website, you must be over the age of 18 years and have a valid debit or credit card. Frédérique Constant will not accept liability for purchases made by persons under the age of 18 years who have used foreign or unauthorised cards when placing the order. We decline all liability in such a case and it is your duty to know that by placing an order and accepting the Terms and Conditions, you represent and warrant that all information you have provided is true and accurate and that you are the authorised user of the credit or debit card used.
Frédérique Constant reserves the right to refuse any order from you.
When placing an order with us, you will fill out a form with your contact details and you will be automatically redirected to the payment page. This payment page will verify the required pre-authorisation checks and debit the amount of your order. The order is then taken into account, and you will receive an email from us acknowledging receipt of your order. This email is not a confirmation email. Receipt of your order will then be processed, availability will be checked and you will receive a confirmation email.
Once your items have been selected, we prepare shipment and notify you of it by email. You can view the delivery procedure on this link.
Exceptionally, if we are unable to deliver the product for any reason, you will be informed and we will offer you different solutions as well as a refund.
Payment, taxes & price
In principle, the price of the products displayed on this website is expressed in Swiss francs (CHF). However, depending on the country from which you access the website, prices may be displayed in other currencies. We do not sell products for a zero amount in CHF or any other currency. The company has the right to cancel orders with a zero or incorrect price. Prices are subject to change at any time.
In principle, the prices of goods for sale in Switzerland include VAT and customs duties. However, depending on the customs legislation of each country, this may change and be excluded. If the VAT rate changes between the date of your order and the delivery date, the price will be updated. This does not apply if payment is made in full before the change in the VAT rate.
The exchange rate with your local currency at the departure time will be determined by your credit card company or bank, according to its terms and conditions. In some countries, additional taxes may be charged in such cases. These costs will be charged separately by the courier company and/or local tax authorities and will be borne by the buyer.
We may offer discount codes to our customers; these codes are governed by the terms and conditions explicitly set out in respect of them.
For online purchases, your order is usually processed in Swiss francs, but depending on the local market currency, it may be processed in another currency.Exceptionally and after communication to our sales department and subsequent authorisation, bank transfers may be made.
Delivery charges may be applied per order, see the Shipping and Returns section.
Shipping & Returns
Shipping lead times may vary and depend on stock availability. We disclaim any liability for services provided by third parties or delays in the postal network. For detailed information on delivery prices and the shipping lead time, please visit the Shipping & Returns page.
Our liability and disclaimer of warranty
Any warranty made by you in connection with our products is void. In the event of delay or non-performance of our contractual obligations, we accept no liability if the delay or non-performance is caused by an event beyond our control. We do not accept liability for any defect in the performance of our contractual obligations, if this does not result from a fault by us. If this is the case, our obligations will be suspended and will not be subject to performance until the aforementioned event has ended.
In this case, our customer service will always contact you to inform you of it and propose a solution.
The only warranty that will be valid is that offered directly by us with each product or that specifically described on this website in the International Warranty section.
You agree to release Frédérique Constant from any liability for any claim, damage, obligations, losses, liabilities, costs or expenses (including but not limited to legal fees) resulting from:
(I) your use of and access to the Website and links to third parties,
(ii) your breach of any term of these Terms and Conditions;
(iii) your infringement of any third-party right, copyright, ownership or privacy;
(iv) any claim according to which any of your user submissions has caused damage to a third party or to Frédérique Constant.
It is understood that this clause supplements and is supplemented by all the other disclaimers referred to on the website, all of which form part of Frédérique Constant’s liability policy.
Regarding these conditions
- Communications between the parties shall be in writing, which means by email and postal mail.
- The Terms and Conditions expressed on this website apply internationally to the extent permitted by law. However, depending on the legislation in force in each country, the clauses applicable to the use of the Frédérique Constant website may differ from each other and may be subject to change.
- Acceptance of these Terms and Conditions of Sale constitutes a contract between Frederique Constant and you. No person who is not a party hereto may enforce its provisions. Your rights as a “consumer” will be recognised as regards defective products you have purchased or other matters related to our contractual relationship.
- Unless otherwise stated, these clauses shall be construed as independent of each other, the nullity of one not affecting the others.
- Failure by us to perform these or other terms and conditions expressed by the website may never be understood as a waiver of these rights
- In principle, Swiss law governs the Terms and Conditions of Sale herein, and therefore the contract between Frédérique Constant and you. In the event of a dispute, the Swiss courts in Geneva have jurisdiction.
- You are responsible for use of products purchased and acquired on this website which are for private use. We disclaim all liability in the event of resale or other consequential damage caused by unauthorised activities in this regard.