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Troubleshooting
- Latest available firmware version
- Where can I find my smartwatch’s firmware?
- My watch connects to other devices but not to my smartphone, what should I do?
- I can not open the app because it crashes / Which software version do I need at least to use the app?
- I can not connect to my cloud account? / I am facing difficulties with the cloud connexion?
- How to reconnect to the Cloud?
- My smartwatch isn’t on time, what should I do?
- I am not able to connect / synchronize my smartwatch, what should I do?
- How can I reset my smartwatch with factory settings?
- My altimeter measurements seem wrong, why? (On selected models)