Location permission rework: Ask for location permission before pairing or when we open the dashboard and the permission has been removed in the Android Settings. Add pop-up before any location permission request, explaining why the permission is asked. Use of the suggested Android wording. Knowledge base URL update
User guides for FC-281 / FC-282 / FC-285
– Removed unused libraries that were causing uploads rejection on the store – Bedtime / risetime do not update – Edit sleep has no action
– Knowledge base update– Notification settings screen bug fix (all apps were marked uninstalled)
– Fix download error with Android 12 – Locate my watch feature removed – Fix user guide loading error
– New user guides included for calibers AL-287 & AL-286– Bugfix, user guides for FC-286 & FC-287 were not displaying
– Set Password: numeric keyboard – Set password: pop-up wording when HTTP 422 (wrong code or code expired)
– Bug fix for “code expire”– All special characters are allowed in the password
iOS – AL-187 : 7.5.41
The Android version 10.0.8 Alpina / FC has been released to the store. This version contains the following: – Cloud registration improvements when the user is already existing Please do not hesitate to delete and reinstall your app if you still face some difficulties.
– Fix issue with registratation – Update user guide
– Fix issue with registratation – Update user guide
The Android version 10.0.7 Alpina / FC has been released to the store. This version contains the following: – FIX forgot password problem (shows code is expired)
Here is how to find your logfiles: 1) Click on the top left corner menu2) scroll until “Analytics”3) click on “archive Data”4) choose all three of them
To see your smartwatch’s firmware, click on the top right corner menu (with the watch logo) : If the light is green, your firmware is up to date. If it is red, an update is required. The app will propose it to you.
Version 10.0.6 FC / Alpina app contains the following changes: Registration: in Set Password, after requesting for a code, app will reopen on the Set Password page Registration: Register with an email that is already register, pop-up will propose to
Please use only one device with your watch: as the app is the master of the watch, it is not possible to use several devices with your watch. To unlock your problem, please do that on all the devices used to connect the watch : On device one : 1 – Go to the settings,
Here is how to change the temperature from Celsius to Fahrenheit (or contrary): 1) click on the drop-down menu in the top left corner of your Alpina app 2) click on your profile (name+first name) 3) click on temperature unit and chose “Fahrenheit” / “Celsius” 4) or click on distance units and chose “Imperial” /
FIX forgot password New user guides and languages
AlpinerX Alive FIX workout GPS distance doesn’t go above 10km User guide update User guide languages added
To find the serial number of your watch, you must first log in to our application. Then click on the watch logo in the top right corner. The serial number will be displayed according to the screenshot below :
In order to optimize the performance and proper functioning of your watch, the minimum version of your operating system must be iOs 11.0 and Android 7.0. In addition, you need to check the availability of storage space on your phone and make sure there is enough. It is also important that our users regularly
New Cloud migration Strava Connection to the New Cloud Strava Connection Screen and Tutorial Back-up to the New Cloud for: activity, sleep, HRM, workouts Restore from the new cloud of: activity, sleep, HRM, workouts
Please note that we have made a progressive migration of the cloud at the beginning of this year 2021. This explains why you have encountered difficulties connecting. The new links are as follows: For Frederique Constant users: https://portal.frederiqueconstant.com/ For Alpina users: https://portal.alpinawatches.com/ You can log in with your same login and password.
Message review for AL – 284 Messages added in the Display Settings Messages don’t disappear if user don’t dismiss them New User Guide for Alpina 187, 284 & 286 calibers Japanese language optimization Crash fixes for AL-284
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This release contain improvements and bug fixes from version 11.3.8 Build 80R. Including Firmware 7.5.40 for platforms 284, 286, 187. Improvements and bug fixes with Dashboard refresh Bug fixes with Strava sync process
FIX count up/down not working FIX sensor calibration not working FIX synchronisation doesn’t always starts
New caliber 187: body temperature function New caliber 187: Firmware 7.5.40 for body temperature FIX Trends sleep weekly graph shows a sleep when the graph says “no sleep record”