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Knowledge Base

04/12/2020 – Android release 9.6.7

FIX battery problem MMT284-367 GPS Assist improvements (didn’t succeed in some cases) Sleep improvement (related to the GPS Assist issue) Add Logs: same as iOS user can now extract log files, it will generate a ZIP with a password. 187 compatibility: compatibility and crown settings (temperature to come)

AlpinerX Alive – How to charge your watch

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04/12/2020 – Alpina iOS release

New Firmware 7.5.39 for AL – 187 Introducing the new feature: Backup Activity & HRM summary Fixed Sleep title management Fix bad workout distance Several crash fixes Improved – Platform 284: Improve autonomy, mainly for GPS– Platform 187: Fix reset in Date mode, Fix broken VSO Sleep– Update VO2Max UI

14/11/2020 – Android release 9.6.5

Stability and connectivity improvements Bug fix: backlight needs to be set several times a day Workout GPS tips pop-up PDF guides grouped in the Menu Translation improvements

Frederique Constant – User Guides

Smartwatch Delight Notify (FC-281) Smartwatch Gents Notify (FC-282) Smartwatch Gents Classics (FC-285) Smartwatch Ladies Vitality (FC-286) Smartwatch Gents Vitality (FC-287)

27/11/2020 – Android release 9.6.6

New available Firmware (7.5.36) GPS Assit GPS points on map: protections for (0,0) point (exclude) Edit sleep Notifications with categories: no need to set specific apps for most notifications New user guides

Alpina – User Guides

StartimerX Balance (AL-187) Alpiner Comtesse Horlogical Smartwatch (AL-281) Seastrong Horlogical Smartwatch (AL-282) AlpinerX Smart Outdoors (AL-283) AlpinerX Alive (AL- 284) Alpiner Horlogical Smartwatch (AL-285) AlpinerX Comtesse Glacier (AL-286)  

Strap change guide

  You can also find a video tutorial here.

AlpinerX Alive – How to set up your watch

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28/10/2020 – Alpina iOS release

New IOS App release V11.1.0 Build 63 New Firmware for AL-284 (v 7.5.33) – AlpinerX Alive watches New Firmware for AL-187 (7.5.33) – StartimerX Balance watches Fully compatible with rhis new module (AL-187) Add/edit/remove sleep record  Improve country picker (intro flow) Few text updates Sleep trend (under sleep goal setting) Remove Altitude Gain/loss Sleep survey

06/11/2020 – Android version 9.6.4

The version includes the following: Notifications: Add “Telegram” App Incoming call

30/10/2020 – Android release 9.6.3

 New available Firmware (v.7.5.33 ) HRM improvements during workout AL-284 (AlpinerX Alive watch) GPS improvements Disable Breathe vibration settings for AL-284 (AlpinerX Alive watch)

Cardio Fitness Index, what is it and where it displays?

The cardio fitness index (CFI) is like the VO2Max, associated with the workout. It appears after about 30 minutes of workout, and it is displayed in the circle at the top right of the HRM screen. When tapping on the circle mention, you will find the description and details regarding this metric.      

AlpinerX Alive – How to change / cut your strap

VO2 Max – What is it and where to find it?

VO2 Max is a metric reported by the Philips library after 30mins of workout on average. We display in the Dashboard the last value returned with the benchmark by age / sex. Find below a screenshot as per how it displays when available:    

Frederique Constant – Vitality – How to launch the chronograph

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Frederique Constant – Vitality – How to use the breathing exercise function

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Frederique Constant – Vitality – How to set up your workout goal

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Frederique Constant – Vitality – How to set up your second time zone

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Frederique Constant – Vitality – How to use the heart rate monitoring (HRM)

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Frederique Constant – Vitality – How to set up your sleep goals

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Frederique Constant – Vitality – How to set up the notifications

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Frederique Constant – Vitality – How to set up your activity goal

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Frederique Constant – Vitality – How to set up the functions

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Frederique Constant – Vitality – How to navigate the companion App

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Frederique Constant – Vitality – How to charge your watch

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Frederique Constant – Vitality – How to set up your watch

  {% video_player “embed_player” overrideable=False, type=’scriptV4′, hide_playlist=True, viral_sharing=False, embed_button=False, autoplay=False, hidden_controls=False, loop=False, muted=False, full_width=False, width=’688′, height=’387′, player_id=’35044044535′, style=” %}  

How to reconnect to the Cloud?

If connection between App & Cloud is broken, here are few things you can do to fix this: 1. Make sure your phone is connected to internet 2. Force quit the app on your phone 3. Turn your phone’s Airplane Mode off and on again 4. Re-open the app   Still not connected? 1. Shut

Frederique Constant – Vitality – Intro tutorial

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AlpinerX Tutorial – Use the UV Function

 

AlpinerX Tutorial – Tools Calibration

 

AlpinerX Tutorial – Connected GPS

 

AlpinerX Tutorial – Watch Navigation

 

AlpinerX Tutorial – App Navigation

 

AlpinerX Tutorial – Set Your Notifications

 

AlpinerX Tutorial – Configure Your Profile & App Settings

 

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