AlpinerX Tutorial – Watch Settings & Configuration
Knowledge Base
What are split and lap? (On selected models)
AL-283 Split Mode In Split mode, the intermediate time gives the time since the start of the Chrono (split time). Go on the Chrono menu: 2 o’clock pusher 4 o’clock pusher Lap Mode In Lap mode, the intermediate time gives the time since the last 4 o’clock push (lap time). AL-284 Split Mode
AlpinerX Tutorial – Getting Started & Pairing
How to set the count-up /down counter? (On selected models)
AL-283 You can set up a target time or countdown directly from your watch without having to go through the App. Simply follow these quick steps: 1. Press the pusher at 2 o’clock for 3 seconds to set up the target time 2. Press the pusher at 2 o’clock (+) or the pusher at 4
What are the functions displayed on the digital screen? (On selected models)
TIME & DATE (MAIN SCREEN)1st Screen / 1st Push (4 o’clock):Time & Date: The first 3 letters of each month (i.e. January > JAN, February > FEB etc.) appear under the time (i.e. 22:10:15 for example) 2nd Screen / 2nd Push (4 o’clock):Activity/Sleep: Appears under the time and next to percentage as ACT (activity) and
My smartwatch isn’t on time, what should I do?
Important notice: Please do not pull on your smartwatch’s crown. Time is set as instructed below. If your smartwatch’s hands don’t display the correct time, you can “align your hands” via the App. Here is the way to make it : 1 – Connect the smartwatch to the App 2 – Click on the upper
I am not able to connect / synchronize my smartwatch, what should I do?
Here are few things you can do to fix this: 1. Make sure your phone is nearby 2. Check if watch is charged (only for watches equipped with rechargeable battery) 3. Check if GPS is on (is required for BLE) – Only for Android 4. Force quit the app on your phone 5. Turn your
How can I reset my smartwatch with factory settings?
There are three ways to reset your watch depending on your watch model. Firstly, through your app. Click on the top left corner menu for iOs or lower left button for android Scroll down until “reset options” Click on “reset device” The watch will move hands to indicate it has made a reset.
My altimeter measurements seem wrong, why? (On selected models)
Due to the use of pressure to calculate the altitude, your smartwatch’s altimeter is sensitive to variations in atmospheric pressure, i.e. in weather changes. It is therefore not uncommon to observe altitude differences of 100m in a night. The value displayed may, therefore, vary without the altitude having actually changed.
My UV measurement doesn’t seem to work,what should I do? (On selected models)
If your measurement looks odd, please make sure that: Your watch’s glass is clean You are not indoors You have followed the steps listed below (and making sure that your watch’s dial is facing the sun) Press on your watch’s crown pusher at 3 o’clock until you reach the UV function on your smartwatch digital
My digital screen has gone black and isn’t responding, what should I do? (On selected models)
Your smartwatch just needs to be reset. The first option will be directly through the watch. Please, press the 3 o’clock pusher for 10 seconds: the screen must restart. If it doesn’t work, you still have the option through the App. In order to do so, open the App and select “informations” under the “settings”
What do I do if my smartwatch runs out of battery completely?
For watches equipped with a rechargeable battery, you just need to charge the battery.⚠️Please DO NOT use a fast charger to charge your watch, as this may cause problems to the module For watches equipped with a non-rechargeable battery and therefore with a limited duration of 2 to 4 years (depending on the model), please
How can I restore my data on a new phone?
You just need to log in to your Cloud account and your data will be restored within your application.
How to save the battery life?
The compass, backlight, UV sensor and notifications are the functions that require the most energy from the battery. Reasonably using these functions or disabling them, will increase the battery life. You can disable functions in the “my watch” page, pressing “display settings”.
How do I connect my smartwatch to a different mobile device?
In order to be able to connect to another smartwatch, you just need to dissociate from the one that you are connected to, so you connect to the new one.
What is the battery life of my smartwatch?
The battery life lasts up to 2 years based on an average activity and usage of the sensor functions. Using intensively some functions will have an impact on the battery life.
What are the compatible Heart Rate Monitors?
This is the list of tested heart rate monitors compatible with the smartwatch: Polar H10 Wahoo – TICKR & TICKRx CooSpo Runware blue Tomtom SIGMA Bluetooth 4iiii Viva Polar OH1 Suunto Smart The smartwatch Heart Rate function is compatible with Bluetooth 4.0 and Bluetooth SMART devices.
Who should I contact to get my smartwatch repaired or serviced?
For repairs or services, please check on your closer local Service Center. Find below the link that will allow you to locate the one more suitable for you based on your location, and on your smartwatch’s brand. Frederique Constant: https://frederiqueconstant.com/service-centersAlpina Watches: https://alpinawatches.com/watch-care-service/service-centers
How do I change the sleep cycle alarm time?
To create or edit an alarm, go to the main menu at the bottom left corner of the screen. From the Menu, choose “sleep cycle alarms”. Select “add alarm” to create a new alarm or select an existing alarm from the list to edit. Configure the alarm detail such as time, window and days of
How do I connect my account with another app?
By connecting our App account with another app, you can share data between the app and your account. If you encounter any issues syncing your account with another app, contact the developer of the app. Connect another app to your account:1. Log in to your account on the app or website of a company that
My watch’s hands are stuck at 10:10, what should I do?
If your smartwatch’s hands are stuck at 10:10, it means that it is resetting itself. Open your app and pair your smartwatch to sync it with your phone and settings. If the problem occurs often, please contact us so we can provide further instructions.
How do I set my sleep goal?
If you’d like to change your Activity or Sleep Goals, select the Menu icon at the left corner of the screen. From the menu, select “sleep goal” within the Sleep label. Rotate your finger around the display to adjust the sleep goal.
How to set my activity goal?
If you’d like to change your Activity, select the Menu icon at the bottom left of the screen. From the menu, select “activity goal” within the activity menu. Rotate your finger around the display to adjust the activity goal. When finished, you can also set up your sleep goal and your workout goal, by adjusting
How do I enable the GPS tracking? (On selected models)
To enable the GPS tracking: The GPS tracking option must be selected via the main menu (on/off switch). The app must be running in the foreground on your phone. Your watch must be synced with your phone and GPS must be activated on the device.
“Get active alerts”, what are they?
Your smartwatch can optionally be configured to alert you with a beep or a vibration when you’ve been inactive for too long. If you hear a beep, you’ve been sitting too long, so get up and take a short walk. You can select the duration of inactivity and from what hours you’d like to be
How to activate notifications?
To enable the notifications, go to the menu icon in top left corner of the screen, then into “notifications” menu. Here you can select/deselect the notifications you want to receive on your watch. Note for iOS Users In order to ensure the good reception of your notifications, please proceed to the following steps: Select the
How do I set the duration and intensity of the backlight? (On selected models)
In the watch logo menu: In the menu “Backlight Intensity”, you can set the intensity of the backlight to high, medium or low. The menu Backlight enables you to set the backlight duration:
How to change the order of functions?
Go to the Display Settings page and press CHANGE THE ORDER OF FUNCTIONS. You will be able to move each function in the position you like. Your watch must be connected while using this function as the new order is saved on your watch immediately.
How to select functions on my watch?
Go to the Display Settings page on your App. Selected functions are Turned-On, you can deselect by Turning-Off the button on the right of the function.
Do I need to wear my smartwatch to record my sleep?
Wearing your smartwatch will provide the best accuracy, but you can also place your watch under your pillow. Just be sure to setup the App with the position you prefer from the settings page under “sleep mode preferences”.
How to stop or snooze an alarm?
When the alarm rings, you can stop it or snooze it: If you press the 2 o’clock pusher, the alarm will be stopped If you press the crown button (at 3 o’clock) or the 4 o’clock pusher, you will snooze the alarm, it will ring again 10 minutes later. In order to stop the snooze,
Where is the Cloud located?
The cloud is hosted in Switzerland. Our strict policy follows European and Swiss rules and ensures the safe storage and total privacy of your personal data. Read more about Privacy here: https://swisscloudportal.com/privacy-policy and security of data here: https://swisscloudportal.com/security
How the smartwatch detect my sleep cycles?
The smartwatch detects automatically that you started a night sleep, based on the movement measurement, and the sleep and wake-up times you provided. At night, when the smartwatch detects that you started a sleep cycle, it starts the night sleep recording. In the morning, when the watch detects that you are awake thanks to the
What is the temperature sensor allowance?
The sensor will indicate the temperature with the following allowance: +/- 2 degC max (typical +/-1 degC). Most of the electronic components bear a commercial grade with a behaviour guaranteed between 0-40 degrees Celsius. Tests done have shown that the smartwatch still works well at -10°. If the smartwatch is exposed below -10 and over
How do I calibrate the smartwatch’s compass? (On selected models)
To work properly, the compass of your smartwatch must be calibrated once. To do so, go to “my watch” page, “calibration”, “sensor calibration”, “”compass calibration”” and follow the procedure. You must turn the watch horizontally a full turn. For a successful calibration, follow the good practice rules: Keep away from metal or magnetic interferences Keep
How do I calibrate the barometer? (On selected models)
In App, in the “my watch” page, “calibration” menu > “sensors calibration” you can calibrate the pressure. Enter the actual pressure of your position to calibrate the watch with a reference pressure.