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Knowledge Base

How does the smartwatch measures UV? What is the UV Index? (On selected models)

The smartwatch has a UV sensor under the dial. UV are the Ultra-Violet rays of the sun light, outside of the visible spectrum. At high exposure, the UV rays can damage the skin and increase risks of skin disease like cancer. The UV index is a classification, from 1 to 12, of the intensity of

How does the watch measure the atmospheric pressure? (On selected models)

The barometer measure the atmospheric pressure. As the smartwatch uses a barometric altimeter (pressure altimeter), both functions and measurements are echoing each other. Indeed, barometers and pressure altimeters are essentially the same instruments although they are often used for different purposes. Please read our details on the ALTIMETER to learn more about atmospheric pressure and

How do I use an external HR Monitor?

The heart rate monitor (HRM) shows your heart rate in BPM (beats per minute) during a workout. To start a workout, you must pair an external HRM device with your smartwatch through the application menu. The workout starts when the external HRM device (chest belt for instance) starts to send valid data, while being worn.

How quickly will my data transfer?

Once you will be connected, the data synchronization will take from 5 to 10 seconds. You would be able to check on the progress as the percentage will be displayed within the watch icon.

How do I measure the UV with my smartwatch?

To launch a UV index measure with your smartwatch, please follow these steps: Press on your smartwatch’s crown pusher at 3 o’clock until you reach the UV function on the digital screen. To take your UV measure, make sure your dial faces the sun and press on the pusher at 2 o’clock. The index measure

How do I read my sleep data?

The Sleep screen shows all the data related to your sleep on a single screen. The graph on the upper half of the screen displays periods of deep sleep, light sleep and awake time. The table on the lower half of the screen shows a summary of your sleep, including total deep sleep, total light

How does the watch measure the altitude?

The altitude is measured via the pressure sensor. The barometric pressure depends on the altitude. The smartwatch processor measures the barometric pressure and computes the actual altitude.The pressure also depends on the weather conditions, this is why the altitude can change with the weather conditions. For this reason, the altitude must be calibrated from time

How do I calibrate the altitude measurement?

In the App , in the “my watch” page, “calibration” menu, you can calibrate the altitude. If the GPS of the phone is ON and gets a good altitude position, it will propose a value. Enter the actual altitude of your position to calibrate the watch altitude. In the menu “general”, you can turn ON

Why does my watch display “No Fix”?

If your smartwatch displays “”NO FIX”” on the digital screen, the phone is looking for a GPS location. Wait a few seconds while the operation is complete.

Why does my watch display “No Con”?

If your smartwatch displays “NO CON” on the digital screen, no connection is available between the phone and the smartwatch.

GPS Records, where can I find them?

Our GPS tracking will be available in the workout records in the app (via the activity screen).Press on the workout icon on the activity graph for your data.

How to record a workout?

To record a workout, you must select the workout function on your smartwatch, by pressing several times the 3 o’clock pusher, until you reach it (“WKT”). With the 4 o’clock pusher, you can select the type of workout: workout, run, walk, Nordic walk, treadmill. Starting/stopping the record of a workout works like the chrono function.

What is Dynamic Coaching?

The Dynamic Coach screen shows overall evolution of your steps, calories and sleep. Choose between daily or weekly or summaries. For each graph, you can see the total for the current day, week, and the average for the same period. You will get suggestions, tips and information catered specifically to you, based on your activity

How are calories calculated within the App?

Whether you are sedentary or sleeping, your body burns calories; this is known as BMR (basal metabolic rate) calories. By default, the App reports calories burned as a combination of your BMR and your activity level. Your height, weight, age, and gender influence these values.

How do I start a GPS workout?

For AL-283 (AlpinerX Smartoutdoors) Select the workout mode of your choice via the watch (pusher at 3 o’clock). Select the workout type (with the pusher at 4 o’clock). Launch your workout (with the pusher at 2 o’clock) You can stop with the pusher at 2 o’clock – Reset with the pusher at 4 o’clock.  

How do I connect my device to my Android Phone?

Be sure Bluetooth is enabled. Make sure your device is within range of phone. Find your device in the list by matching the Device ID printed inside the clasp to the device listed in “Other Devices”. The status will change to “Connected” once the Bluetooth connection is made.

What applications are supported?

You can get notified for calls, SMS and some of the most popular messaging or social media applications. iOS Mail Phone Message   Facebook Whatsapp Instagram Facebook Messenger Snapchat Viber LinkedIn Spotify Pinterest Gmail Twitter WeChat Uber KakaoTalk Google Inbox Telegram BlackBerry Connect    

How do I change my personal information like email, weight, height, and age in the App?

All your personal information can be updated through the App under your profile label.  

How to set the time?

Important notice Please do not pull on your watch’s crown. Time is set as instructed below. Your watch is a connected watch – therefore you do not have to set it manually via the crown like a standard mechanical watch. Your smartphone will keep your watch on time, regardless of timezone or daylight saving time.

How to pair my watch with my phone?

For models FC-281 / FC-282 / FC-285 / AL-281 / AL-282 / AL-285 To pair your watch, launch the application, press the crown on your watch to wake up the Bluetooth® radio, then press the “start” button in the application. Keep your watch close to your phone during the pairing process. You will be prompted

How do we sync data?

Launching the App or bringing it to the foreground on your device, accompanied by a press of the crown of the watch will typically initiate a sync with your watch. If your watch doesn’t start syncing automatically after a few seconds, make sure Bluetooth is enabled on your phone and try moving your watch closer

How to track my run with GPS?

When you record a workout, you can track it on the GPS map. To do so, you need to: Enable your GPS in the phone Accept that the smartwatch uses the GPS service of your phone (asked at the first launch of the App) Set “GPS Workout” feature ON within the “”My Watch”” menu Have

How to create the Cloud account and why?

In the menu, select “account” and create your watch cloud account. At the first launch after installing, the application will propose to create a cloud account. Setting your Cloud account enables you to securely store your data and restore them on any of your devices, on your new smartphone for example. This way you never

How do I connect my device to my iPhone?

Be sure Bluetooth is enabled. Make sure your device is within range of phone. Find your device in the list by matching the Device ID printed inside the clasp to the device listed in “Other Devices”. The status will change to “Connected” once the Bluetooth connection is made.

How to use the chronograph?

You must first select the chronograph function on your smartwatch. Press several times on the 3 o’clock pusher to get to the chrono function.  The chronograph is started and stopped by pressing the pusher. It is reset by pressing the 4 o’clock pusher, when the chrono is stopped. When the chrono runs, pressing the 4

How to read the dashboard within the App?

    Each colored ring represents your goal completion percentage: activity, sleep and coach. The Menu button on the top left corner of the screen gives access to the Application actions such as change modes, access settings and share/export your data. The Dashboard shortcut on the lower left corner of the screen is highlighted when

What information is available on the activity page?

The Activity screen shows you all you need to know about your activity on a single screen. The graph on the upper half of the screen displays your progress hour by hour. Touch and drag your finger across the graph to view how many steps you had at a particular time of the day. The star icon

How to set up the worldtimer?

You can set a second Time Zone by clicking on the main menu and select Worldtimer menu.    

My watch update failed and my smartwatch doesn’t respond anymore, what should I do?

When performing the OTA (Over The Air) update of your smartwatch, the Bluetooth connection can get lost and the watch update will fail. The smartwatch will then enter a static state where the hands do not move. The watch is actually waiting for the App to connect and re-start the update. In most cases, the

How to mute notifications?

Open your App and go to “notifications” tab in your main menu. Disable then “notification with  vibration” and/or  “suppress while asleep”.                   

I do not get notifications on my smartwatch, what should I do?

Please find below the instructions based on the kind of smartphone that you do have: iPhone:1 – Go on the App, connect the smartwatch, and go to the Notification page : uncheck every boxes2 – Unpair your watch from the App3 – Quit the App, and remove it from the multitask4 – In the Bluetooth

How can I explore my scores from previous days in the app?

All your scores are tracked within the activity page by day, week and month.

How do I set up an alarm?

To setup, an alarm, simply go to the App’s main menu and press on “Alarms & Sleep Cycle”. You will arrive on a page offering you 3 options;  Setting-up a “sleep cycle alarm” Based on your recorded sleep data, the “sleep cycle alarm” will wake you at the optimal time before your alarm time in the

I have difficulties pairing my smartwatch, what should I do?

For iPhone, please find below the steps to follow: 1 – Open the app 2 – Click on the upper right hand corner logo 3 – At the bottom of the page, click on “unpair” 4 – Quit the app and remove it from the multitask 5 – Go to the settings of the iPhone

The App, what is it and how do I download it?

The widely used, patented MMT sensor-fusion engine inside your smartwatch tracks activity, sleep patterns and sensors depending on the watch model that you do have. Daily activity (steps, calories, and distance), sleep and sensor information is presented accurately in real- time on its digital screen or through the dial depending on the caliber. Simple and easy-to-understand,

How do I set up my watch?

Tap on the watch icon at the top right corner of the screen. Align hands if needed to calibrate the watch hands. Please ensure that your watch is always up to date. You can check the firmware version of your watch within the “My watch” menu. Updates are installed wireless via your smartphone or tablet.

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