Frederique Constant International Warranty

FREDERIQUE CONSTANT

Q&A

Customer service

Can I visit the FREDERIQUE CONSTANT museum?

Yes, you’re welcome to visit our Frédérique Constant Museum; to do so, please book your visit ahead of time. To plan your visit, please fill in the booking form available on our website via this link: booking form. You can choose the date and time that suit you best to explore our museum.

Is it possible to repair a watch that’s more than 15 years old?

Yes, it’s usually possible to repair a watch that’s more than 15 years old. However, the availability of certain spare parts may vary depending on how rare the model is. You can contact our after-sales department for specific information about your watch.

The story of my watch

Can I get information about my old FC watch?

Yes, we’ll be happy to give you information about your old FC watch. Please contact us with the details of your watch, in particular the serial number if this is available.

Is my watch authentic?

When making your purchase, be sure to do so only via one of our brand’s authorised stores. Avoid non-authorised dealers: they could be selling fakes. Make sure that the watch comes with a certificate of authenticity issued by the official store. This document confirms the legitimate origin of the watch. If you have any doubts about the authenticity of your watch, don’t hesitate to contact our customer service department. We’ll be delighted to guide you through the authentication process and supply you with information about the steps to be followed. Lastly, for authentication beyond dispute we recommend that you send your watch to one of our approved service centres. Our qualified watchmakers will examine the watch in detail, check its authenticity and carry out any repairs or servicing necessary.

Where can I find my watch’s serial number?

Your watch’s serial number is on the back of the case. It should also be provided in the documentation supplied with the watch.

Can I get an estimate of the current value of my old watch?

We can help you estimate the current value of your old FC watch. Please supply us with details of its condition, age and rarity, as well as photos if possible.

Where can I find technical information about my watch (water resistance, power reserve, precision)?

Full details of the caliber used in your watch are available here: https://frederiqueconstant.com/fr/information-technique/

After-sales service

How should I measure the size and length of the strap?

You can measure the size and length of the strap by using an ordinary tape measure or ruler. Wrap the tape measure around your wrist to measure the circumference, then measure the length of the strap from the clasp to the buckle. These measurements will help you find the best strap size for your wrist.

How can I contact after-sales service?

You can contact our after-sales service using the details supplied on our website in the ‘Contact us’ section. You can also send an email to [email protected].

Is my watch under warranty?

To check whether your watch is still under warranty, please refer to the warranty certificate supplied with the watch or contact us with the details of your purchase.

Please note this warranty is valid only if the watch was purchased from an authorised dealer and that the warranty card must be stamped and signed by the authorised dealer. The warranty is void if the watch was bought second-hand or from a non-authorised supplier. Please also note that the warranty doesn’t cover damage due to improper use, accident, normal wear and tear of the strap, or non-original parts.

To benefit from the warranty you must present a valid proof of purchase such as a receipt or invoice. If you have any specific questions about the warranty for your FC watch, the best thing to do is start by referring to the stamped and signed warranty card supplied on purchase; alternatively,  contact our customer service department for specific information about the terms and conditions of the warranty applicable to your purchase.

How can I service my watch?

Regular servicing of your FC watch is essential to preserve its beauty, good working order and durability. Here’s some advice for servicing your watch:

Regular cleaning: Gently wipe the case and strap with a clean, soft cloth to get rid of dust, finger marks and residue. A damp cloth can also be used for more thorough cleaning.

Avoid chemicals: Avoid exposing your watch to corrosive chemicals such as perfumes, lotions, and solvents, as these can damage the case and strap.

Keep away from water: If your watch isn’t designed to be water resistant, avoid any contact with water. To prevent corrosion, make sure to rinse water-resistant watches in fresh water after they’ve been immersed in seawater.

Regular servicing: Have your watch serviced by a qualified watchmaker once every 4 years, even if it seems to be working properly. This servicing includes cleaning, lubrication and the replacement of worn parts to ensure your watch continues working properly in the long term.

Strap: If you wear a watch with a leather strap, avoid getting it wet as moisture can damage leather. If the strap shows signs of wear, consider replacing it to extend the lifetime of your watch.

Proper storage: When you’re not wearing your watch, keep it in a dry place away from direct sunlight to avoid any loss of colour on the dial or strap.

Following this servicing advice will enable you to maintain the aspect and performance of your FC watch for many years. If you have any specific questions about the servicing of your particular watch, don’t hesitate to contact our after-sales service for personal advice.

How often should my watch have a full service?

The balance wheel and hairspring assembly of Frédérique Constant automatic watches oscillates 28,800 times an hour; the gear train moves forward 691,200 times in 24 hours, amounting to over one billion impulses in four years. We suggest that you take your watch to a Frédérique Constant dealer once every four years, where a qualified watchmaker will meticulously inspect it before carefully cleaning and lubricating the movement. 

Where should I send my FC watch for repairs or servicing?

Several options are available for sending your FC watch for repairs or servicing:

  1. Directly to our manufacture in Switzerland: You can choose to send your watch directly to our manufacture in Switzerland at the following address:

Frédérique Constant S.A. A/A Atelier SAV Chemin du Champs des Filles, 32 CH-1228 Plan-les-Ouates

Our team of qualified watchmakers will take care of any servicing or repairs that are needed.

  1. Via an authorised store: You can leave your watch with one of our authorised stores. You can find these with the help of our online store locator:

Our qualified staff in these stores will be able to organise the dispatch of your watch to our manufacture for the required servicing.

  1. For customers outside Switzerland: you can find an authorised service centre in your region using the following links:

These centres will be able to supply you with information about the procedures for sending off your watch and service times.

Whichever option you choose, please make sure you give a detailed description of the problem with your watch and your contact details so that we can help you as efficiently as possible. Our aim is to ensure that your FC watch gets the best possible service to remain in perfect working order.

When should I adjust the date on my automatic watch?

Generally, you should adjust the date on your automatic watch once a month (unless your watch is fitted with a specific movement that automatically adjusts the date every month to count 30 or 31 days). However, it’s important to note that the date must never be adjusted between 8pm and 4am. Changing the date during this period can damage a delicate part of the watch movement, so make sure you make this adjustment outside this time period to avoid any risk of breaking your watch.

The PVD veneer on my watch is beginning to deteriorate; can it be reapplied?

If the PVD veneer on your watch is beginning to deteriorate, in some rare cases it can be reapplied to restore its original appearance. However, it’s important to note that part replacement can also be envisaged when necessary to restore the appearance and performance of your watch. We recommend contacting our after-sales service to determine the best option on the basis of the condition of your watch.

How long will my leather strap last?

The lifetime of the leather strap of your FC watch depends on a number of things, in particular how often it’s worn, related wear and tear, and servicing. With proper servicing a good-quality leather strap in regular use generally lasts between one and three years. However, it’s important to note that frequent exposure to water, moisture or extreme conditions can reduce the lifetime of the strap. Please follow our care and maintenance advice to ensure your leather strap lasts as long as possible.

Where can I buy a replacement strap or clasp?

Replacement straps and clasps can be purchased in our online store or from an approved dealer:

FC store locator